Your order will be shipped after the confirmation of the payment, within 3 working days, unless otherwise posted. The orders are shipped with Hellenic Post or other courier companies if you wish, with the option to pay on delivery.
Delivery time varies depending on country and courier service. Delivery time with Hellenic post may vary from 3 to 7 working days for shipments within Greece, 5 to 10 working days for EU countries and 10 to 15 working days for other countries. .
For shipments outside EU, the customers is responsible for customs clearance and payment of any possible fees, e.g., import taxes or customs charges.
Sapoon is not responsible for any deviation in the delivery times when due to the transport company delays or natural disasters.
Sending a gift in a different address
The parcel with the selected products will be shipped to the address you declared during order completion. If you want to ship the parcel to another address than the billing address, please fill in the desired delivery address form as well.
If you wish to send a gift, please fill in the desired delivery address form and note the delivery as “Gift” in the box in order to specially wrap it as gift and not to include the receipt in the parcel. An electronic receipt will be send to you via e-mail. There is also the option to include a card with your wishes (less than 30 words).
If we are unable to deliver a shipment because of an incorrect address and the parcel returns to Sapoon, the customer is obliged to cover the cost of the new shipment to the correct address, or he/she can cancel the order and receive a full refund of the products value deducting the shipment cost.